Your satisfaction is our #1 priority!

Have any questions? Don't hesitate to reach out to us 24/7 via email or phone.

Email: support@tangoridge.com

At TangoRidge.com, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward return and refund policy to make the process as easy as possible.

Return Policy

• Eligibility: Returns are accepted within 30 days of from when your order is received. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Proof of Purchase: A receipt or proof of purchase is required to process your return.

Return Process

1. Contact Us: Before returning your item, please contact our customer service team at support@tangoridge.com to initiate the return process. Provide your order number and reason for the return.
2. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, documents, etc. 
3. Return Authorization: Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and further instructions on how to return your item.

Refund Policy

• Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
• Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
• Partial Refunds: In certain situations, only partial refunds may be granted (if applicable). This includes any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Restocking Fees: There are no restocking fees. 

Late or Missing Refunds

• Processing Time: 7 days. If after this time frame you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
• Bank Processing: Next, contact your bank. There is often some processing time before a refund is posted.
• Contact Us: If you’ve done all of this and you still have not received your refund yet, please contact us at support@tangoridge.com.

Exchanges

Want to swap for a different size, color, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily. If you need to exchange your item, please contact us at support@tangoridge.com to get RMA for your return.

Non-Returnable Items

For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.

Shipping Returns

• Return Address: To return your product, you must contact support@tangoridge.com and you will be given the return address to the appropriate production facility.
• Shipping Costs (Change of Mind): You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Shipping Costs (Defective Products): We will cover the cost of the return for incorrect, damaged, or defective items. 
• Tracking: Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Questions?

Visit our FAQs page or contact our customer services. Frequently Asked Questions

Contact Information

For any questions related to returns and refunds, please contact us at support@tangoridge.com. (We do our best to reply to your e-mail within 1-2 business days.)

Tango Ridge
Address:
3343 Peachtree Rd NE,
Suite 145 PMB 2414
Atlanta, GA 30326
Email: support@tangoridge.com
Phone: 770-762-4211

Customer Service
Monday to Friday: 9:00 AM - 5:00 PM

At Tango Ridge, we strive to ensure that your orders are processed and delivered as quickly and efficiently as possible. Please read our Shipping Policy carefully to understand how we handle shipping and delivery of your purchases.

This shipping policy applies to orders shipped within the United States. 

Processing Time

• Order Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
• Delays: Please note that processing times may be extended during peak seasons, promotional periods, or due to unforeseen circumstances.

Shipping Rates and Delivery Estimates

• Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.
• Delivery Estimates: Delivery times vary based on your location and the shipping method selected at checkout. Below are typical delivery times:
• Transit Time: 6 to 8 business days (Monday to Friday). Expect extended times around major holidays. 
• Estimated delivery time: 7 to 10 business days.
• International Shipping: Varies by country if offered. Details available on checkout page. 
• Order cutoff time: 8:00 PM (EST) Eastern Standard Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.

Shipping Confirmation and Order Tracking

• Tracking Information: Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number(s). You can track your order through the carrier’s website using the provided tracking number.
• Order Status: You can also check the status of your order by logging into your TangoRidge.com account and navigating to the “Order History” section.

Carrier Services

We partner with the following reliable carriers for deliveries within the United States:

USPS
UPS
FedEx

Shipping Cost:

Free Shipping: All orders within the United States qualify for free shipping, with no minimum order requirement. This policy is subject to change. Any changes will be reflected on the website as well as checkout page. 

Shipping Restrictions

• PO Boxes: In some cases, we can not ship to PO boxes. Please always provide a valid, physical street address, if available, for delivery.
• APO/FPO Addresses: We currently do not ship to APO/FPO addresses.

Damages and Issues

• Damaged Items: If you received your order damaged, please contact us immediately at support@tangoridge.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will do our best to work towards a satisfactory solution.
• Lost or Stolen Packages: TangoRidge.com is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Returns and Exchanges

For information on returns and exchanges, please refer to our Return and Refund Policy.

Tracking Your Order

Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package’s journey on our Order Tracking page.

Questions?

Visit our FAQs page or contact our customer services. Frequently Asked Questions

Contact Information

For any additional questions related to shipping, please contact us at support@tangoridge.com. (We do our best to reply to your e-mail within 1-2 business days.)

Tango Ridge
Address:
3343 Peachtree Rd NE,
Suite 145 PMB 2414
Atlanta, GA 30326
Email: support@tangoridge.com
Phone: 770-762-4211

Customer Service
Monday to Friday: 9:00 AM - 5:00 PM